Online Giving FAQ

BENEFITS

First Fruits – In Proverbs 3:9 we are taught to honor the Lord with the “First Fruits” of our labor. By setting up a recurring contribution that is scheduled to come out of your account on the day you specify you can ensure that your First Fruits are given back to God.

Simplicity – You will not need to remember if you gave this month or send in your offering checks when you are out of town.

Security – Online giving is even more secure than giving with a check or envelope in that an electronic gift can’t be lost or stolen. For additional information on how Grace and Faith Church keeps your information and contributions secure see the Security section below.

No Distractions – Instead of needing to worry about writing your contribution check during the service, you can be fully engaged with the worship service, knowing that you have already given your offering.

Helping GFC – Online contributions require less processing from our administrative staff since the information is logged and deposited automatically. They also ensure that you are still able to make your contributions in the event of a service cancellation due to weather or other circumstance.

 

FAQ


Q: IS IT SAFE TO GIVE ONLINE?
Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by Blue Pay, our secure online giving service provider.


Q: WHAT TYPES OF BANK ACCOUNTS CAN I GIVE FROM?
You can give online from your checking account via eCheck/ACH, or by credit card by MasterCard, Visa or Discover. To give using the eCheck/ACH method, you will just need your bank routing number and your checking account number.


Q: CAN I USE A DEBIT CARD?
You can use a debit check card from Visa or MasterCard and it will be processed as a credit card transaction.


Q: ARE THERE ANY FEES INVOLVED WITH GIVING ONLINE?
Not to you. You will not pay any fees with an online gift. In addition, online gifts are a more cost efficient way for the church to process donations.


Q: CAN I MAKE A ONE-TIME CONTRIBUTION?
Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution.


Q: IF I WANT TO SET-UP A RECURRING GIFT, WHAT ARE MY OPTIONS FOR FREQUENCY OF MY GIFT?
For recurring gifts, you have the option of giving weekly, every two weeks, once a month, quarterly or annually.


Q: CAN I CHANGE MY PERSONAL INFORMATION OR THE AMOUNT OR THE FREQUENCY OF MY GIFT ONCE I HAVE SET IT UP?
Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply log in to the system using your user name and password and make the necessary changes in the system.


Q: CAN I REVIEW MY DONATION HISTORY ONLINE?
Yes. The site will allow you to view the complete history of your contributions, given either online or otherwise. Once you’ve created an account, you will able to contribute immediately. However, for security purposes, before you can see any past contributions, we must manually connect your online account with your previous information. This is a one-time process when you initially create your account. After that, you can view your history at any time. For more information, see our security policy.


Q: WHEN WILL CONTRIBUTIONS BE TAKEN FROM MY ACCOUNT?
Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.


Q: CAN I DESIGNATE MY GIFT TO A PARTICULAR CAUSE?
Yes, you can designate your gift to go toward the following:
     a. Tithes. This is 10% of your gross income.
God instructed the Israelites to bring tithes of their increase to provide for the priests and Levites. (See Numbers 18.)
In the New Testament, Jesus affirmed the practice of tithing (see Matthew 23:23).
     b. Offerings. You can choose different departments to give offerings to.
This is above and beyond the tithe. The tithe IS God's He gives us 90%. Offering is that extra that we want to bless Him with!


Q: HOW WILL I KNOW THAT I SET UP MY GIFT CORRECTLY?
Immediately after submitting your contribution, you will receive an e-mail verifying your contribution.


Q: I HAVE ADDITIONAL QUESTIONS ABOUT ONLINE GIVING THAT HAVE NOT BEEN ADDRESSED. WHO CAN I TALK TO?
For any questions, concerns or comments about the online giving system, please contact office@GraceAndFaith.church or call the church at 813-855-8491. You will receive a response from our staff as soon as possible.


SECURITY


At Grace and Faith Church, we use a popular payment gateway known as 'Blue Pay' to process your online giving. They provide all of the security for the system. This system is used by churches throughout the country and has been fully tested by them. BluePay’s security features comply with PCI DSS standards, meaning that they maintain the highest standards of payment security to keep your business safe. Their advanced security solutions, including point-to-point encryption (P2PE) and tokenization, are designed to protect sensitive data for increased customer confidence and reduced risk of credit card fraud. They perfectly and securely connect with our church database, CCB. This allows for immediate access to your financial giving at GFC up to the past 7 years.

OUR POLICIES
Your information is held securely by the Church Community Builder (CCB) system. This information will remain private and will never be given away to third parties, other than to process your scheduled contributions. You can schedule new contributions at any time and can modify or cancel those contributions at any time prior to the date they are scheduled. Once the contribution has been processed, however, it cannot be cancelled. If you have any problems or questions related to this, please contact us at office@GraceAndFaith.church
Your information is held securely by the Church Community Builder (CCB) system. This information will remain private and will never be given away to third parties, other than to process your scheduled contributions. You can schedule new contributions at any time and can modify or cancel those contributions at any time prior to the date they are scheduled. Once the contribution has been processed, however, it cannot be cancelled. If you have any problems or questions related to this, please contact us at office@GraceAndFaith.church
Your information is held securely by the Church Community Builder (CCB) system. This information will remain private and will never be given away to third parties, other than to process your scheduled contributions. You can schedule new contributions at any time and can modify or cancel those contributions at any time prior to the date they are scheduled. Once the contribution has been processed, however, it cannot be cancelled. If you have any problems or questions related to this, please contact us at office@GraceAndFaith.church

OTHER GIVING OPTIONS
You can always give during any of our services, by dropping off your contribution at the church or by mailing your contribution to:


        Grace and Faith Church
        12749 West Hillsborough Avenue, Suite D
        Tampa, FL 33635


Please make all checks payable to “Grace and Faith Church”. You can also give by cash or credit card by using the specially prepared GFC giving envelopes.